Managing change is part of my day job. One of the catch phrases we use these days is “what’s in it for me”. In “selling” change in an organisation we need to show the employees, the board, the management and all other stakeholders “what’s in it for them”. If you don’t believe me, Google “change management what’s in it for me” and you will see plenty of results.
Rhiannon’s masterclass, ‘What’s in it for me?’ … and other change management challenges demonstrated how addressing the people side of change management can increase the probability of business success during periods of significant change. Source: CMC Partnership
What ever happened to what’s in it for you is you get paid and we all keep our jobs? Or what is in it for you is we will engage your firm as a preferred supplier? That might sound a bit harsh, but I’m not looking at industrial or commercial relations here, I’m looking at the me, me, me mentality of much of society. Western society at least. I always love the hashtag #FirstWorldProblems on Twitter. Provides quite a giggle a lot of the time. I often think “what’s in it for me” is distinctly a first world issue, if not a looming problem.
If we only ever do anything because of what is in it for ourselves, don’t we risk becoming a very selfish society? I have no doubt, from my own practical experience, that introducing change into the workplace is more successful if the people involved can see a personal benefit. I am no different when I am asked to change. My immediate question is “While this make my life easier or harder?” If I think the change will make my life harder, my natural inclination will be to resist the change, covertly or overtly, unless I can see a greater good for all in the change.
I’ve talked before about the differences between societies of collectivism and societies of individualism. Western societies are almost exclusively societies of individualism. We saw such individualism in my most recent look at the feminists’ debate.
Geert Hofstede describes these cultural dimensions rather well.
The high side of this dimension, called individualism, can be defined as a preference for a loosely-knit social framework in which individuals are expected to take care of only themselves and their immediate families. Its opposite, collectivism, represents a preference for a tightly-knit framework in society in which individuals can expect their relatives or members of a particular in-group to look after them in exchange for unquestioning loyalty. A society’s position on this dimension is reflected in whether people’s self-image is defined in terms of “I” or “we.” Source: geert-hofstede.com
There is research that indicates a culture of individualism leads to high growth and more progress because societies of collectivism can be assessed as anti-innovation. I stress this is one perspective, one I perceive as rather negative. Other studies present a more caring, positive picture of collectivism.
Platteau (2000) for example illustrates collective culture in the context of African development. Specifically, he documents that productive individuals are seen with suspicion and are coaxed into sharing their surplus with the community. Collective punishments exist to penalize the rich. They take the form of social ostracism, loss of status, or even violence. Communities have for example frequently used accusations of witchcraft to punish greed and acquisitiveness as well as aspirations to move to other places. Behind these punishments is the fear that the community’s cohesiveness will be undermined and that an individual who proves more successful will leave the village or will not redistribute any surplus food or production. Source: Berkeley
However, individualism gave us the Global Financial Crisis.
If you’ve been blaming reckless men for the collapse of America’s leading investment houses and the plunging markets, you may be on to something. High levels of testosterone are correlated with riskier financial behavior, new research suggests. Source: Scientific American
In a society of collectivism, this individualistic behaviour would have been curbed by the cultural norms.
I am a very firm believer in the rights of the individual. This website only exists because I was denied my individual rights. I am married to a man from a culture of collectivism. In many respects, I live both cultures. I think there are aspects of both that humans need for survival as a species.
Collectivism worked very well in hunter-gatherer days. Collectivism ensures the elderly are cared for. Individualism gives us…..more money? Individualism gives us innovation and progress that we may or may not need as a species, but it also gives us personal greed. It gives us “what’s in it for ME”.
Gary Stamper says:
Collectivism, as a system has many faults, but individualism, which isn’t even a system, but rather the lack of a system, also has many faults. Each, by themselves are partial. The new collectivism, championed by the political left, has emerged as a response to the unbridled individualism of the political right. Source: Collapsing into Consciousness
Gary quotes Gerhard Adam:
“True individualism is not common and in our society is typically marked as being a sociopath. This is an individual for whom no social connections matter, and there is little ability to empathize with fellow humans.”
Perhaps Gary is correct, the long term solution lies in the concept of “individual collectivism”.
Individual collectivism understands that individuals need to be recognized and acknowledged within the larger social group. In our culture, it is a rare person who is able – or even wants – to act outside some sort of collective, whether its a policeman or fireman, an employee or a business owner, a sports or corporate team, a local or national culture, a religion or spiritual calling, or a political leaning, or a politician. Even as individuals, we seek like-minded people to associate with, to support and be supported, to share common goals. It is our nature.
And while we claim to abhor “collectives,” we automatically join them, leaving the impression that it’s not really about collectives at all, but rather, the freedom to choose which collective we participate in rather than our objections about collectivism. This doesn’t deny our personal identities or rob us of the choices we make regarding our participation in a collective. Source: Collapsing into Consciousness
Both individualism and collectivism have faults. Both have served a purpose at different stages of human development. Do we need something new? It is at least worth considering.
Looking back to my opening employment related situation, “What’s in it for me” only has worth providing we also consider what’s in it for the organisation that keeps us employed. For without the organisation there is no “what” for me at all. If our social fabric collapses like the global markets did, we will have nothing.
There is nothing so constant in this world as change. Perhaps this is one we need.